Tickets
How do I book tickets?
You can book tickets to any of our shows by visiting our
?What's On' page. You can also book through the Dice mobile
app.
I have a ticket for an event but can no longer attend, how
do I get a refund?
To get refunds please contact your ticket provider. The
venue does not handle any refunds.
Someone else booked my tickets for me, but we're not
arriving together. How do I get in?
Sending tickets to your pals is super simple. First off,
make sure they have a DICE account (don't worry, it's quick
to make). We can only transfer tickets between DICE users.
Head to the Tickets tab in the app, and tap on the ticket
you want to send. At the bottom of the screen, you'll see
the option to Send To A Friend. Tap it, enter your buddy's
number and you're good to go.
Venue
Is the event seated or standing?
Every event will be different, the relevant information
will be available on our website under the event
listing.
Will I need an ID to get in?
We recommend bringing some form of ID to any event, if you
look under 25 then you will be asked for ID at the bar.
Is there a cloakroom?
Yes, the cloakroom service is available from the main bar
and box office. It is £1 per item however do note it does
shut once it reaches full capacity. Please note under
current Covid-19 restrictions our cloakroom is shut.
If I am finding the event too loud, where can I get
earplugs from?
At any event you will be able to request earplugs from any
member of staff.
If I have lost any items within the venue, can I get them
back?
Of course! Email notes@bushhallmusic.co.uk with any lost
property enquiries.
Can I bring in my own food and drink?
Unfortunately not, we have 2 bars full of drinks and bar
snacks! However if you need to bring anything in for medical
reasons please email ahead to notes@bushhallmusic.co.uk
Do your bars take cards?
Yes our bars only accept cards, including contactless and
Apple Pay. We do not accept American Express.
Can I leave during an event and come back?
There is no readmission.
Do you have a smoking area?
Yes we do, it is upstairs on our lovely terrace.
Will there be band merchandise available at a gig?
If the band has some merch available then it will be for
sale by the main bar or at the back of the hall.
What is the best way to travel to your venue?
Check out our ?Contact' page for all information on getting
here.
Is there parking nearby?
We don't have a designated car park but there is street
parking in the near vicinity. Blue Badge holders can park in
a bay on Arminger Road, adjacent to Bush Hall. (Parking
availability may alter on QPR home match days due to our
proximity to Loftus Road Stadium).
Can I bring my camera to the event?
Your phone camera is fine, but no professional cameras will
be admitted without a photo pass.
What are the timings of the event?
Stage times differ for each gig. Go to the event info for
specific times.
Is there food available in your venue?
Only bar snacks.
What is your capacity?
Our capacity is 450 for standing events and seated is 280.
I want to enquire about hiring the venue for a private
event, how do I do this?
You can enquire through the 'Private Hire' page, where
you'll find our events brochures.
Accessibility
If the event is standing, and I need a seat, how can I get
one?
You can easily reserve seats by emailing
notes@bushhallmusic.co.uk
Is your venue accessible?
Yep, we have level access from the street entrance to the
box office and accessible toilet into the performance hall
and main bar.
Can I get a free PA ticket if I need assistance?
Yes, we have limited PA tickets available. Please email
notes@bushhallmusic.co.uk when booking your ticket for it
the ticket to be arranged.
Can I get early access?
If you require early access email
notes@bushhallmusic.co.uk
COVID FAQS
The gig I have tickets to has been postponed, when is the
new date?
If your show has been postponed please check the Dice app
or the show's webpage to get information about the new date.
Are my tickets still valid for the new date?
Yes, all tickets are automatically transferred over to the
new date.
I can't make the new date, can I get a refund?
Please contact your ticket provider. The venue does not
handle any refunds.
What extra safety measures will you have in place?
Upon entry we will be conducting temperature checks. When
inside the venue, we advise all customers to wear a mask
when standing and to make sure they are washing their hands
and using santisiers which will be placed in and around the
venue.
Transport
By Tube
Sush Market - Hammersmith &
City Line, (direct service from Paddington & Kings Cross) Turn
right out of the station and 5 minutes walk down Uxbridge
road. Shepherd's Bush - Central Line (direct service from
Liverpool Street). Turn right out of the station and 15
minutes walk along Shepherds Bush Green and down Uxbridge Road
By Overground
Shepherd's Bush -
Overground Line (direct services from Clapham Junction, West
Hampstead & East London) Cross over from the station, walk
past Shepherds Bush Central Line station entrance, and 15
minutes walk along Shepherds Bush Green and down Uxbridge
Road.
By bus
From Central London to
Shepherd's Bush Green: 94, 148, 49, N207 From West London to
Shepherd's Bush Green: 283, 72, 260, 207, 266, 295, 288 Buses
207, 260 & 283 stop within 2 minutes walk of the venue.
See Transport for London for further info.
By car
We are 12 km from the A40 and
the Shepherd's Bush Roundabout. We do not have a designated
car park but there is street parking in the near vicinity.
Blue Badge holders can park in a bay on Arminger Road,
adjacent to Bush Hall. (Parking availability may alter on QPR
home match days due to our proximity to Loftus Road Stadium).
Recommended drop off points for cars and taxis:
? On the
corner of Arminger & Uxbridge Road (outside the launderette)
? Directly to the side of the venue on Arminger Road
Taxis: Browns: 020 8749 5555 | Astoria Cars: 020 8742 9955 | Addison Lee: 020 7387 8888 Please ask any of the bar staff at the venue if you require a taxi called for you and they will be happy to help.
Hotels: We have two local hotels K West hotel and Dorsett Hotel (both less than a mile away) - please ask for details when confirming your booking.
Venue Access
If you would like venue information in alternative formats please request it by emailing notes@bushhallmusic.co.uk or telephone 02082226955. And ask for Lara, Betsy or Flossie.
Bush Hall's performance hall is all step-free. We have level access from the street entrance to the box office and accessible toilet, into the performance hall and main bar.
All personal assistants/support companions accompanying those
with specific requirements for any gig or event will be
admitted free of charge, please email
notes@bushhallmusic.co.uk or telephone 020 8222 6955 and
we'll put them on our venue guest-list.
We set up a
viewing area to the side of the stage upon request.
To make use of this, or to arrange early-access, or queue jump please get in touch with us when booking a ticket by calling the office line 020 8222 6955, or by emailing notes@bushhallmusic.co.uk
Update
We're working closely with the
wonderful people at Attitude Is Everything to make Bush Hall
as accessible to all gig-goers, so if you've any
access-related requirements or questions which you don't feel
we've touched on here please give us a call or email and we'll
aim to get back to you within the working day (Monday-Friday).
notes@bushhallmusic.co.uk
020 82226955
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